1.Definitions

• Service: the TIMEFLOW SaaS platform, in the Standard or Pro plan, including any related documentation, updates, and support NUXO provides.
• Customer / you: the business, professional-services firm, or individual that purchases or uses the Service, acting through its authorized administrator(s).
• Account: the dedicated, isolated environment ("tenant") created for Customer within the Service upon purchase.
• Users: individuals Customer authorizes to access its Account (administrators, managers, employees/consultants).
• Customer Data: all data Customer or its Users enter, upload, or generate within the Account — hours logged, clients, projects, rates, approvals, reports, and related records.
• Billing Cycle: the recurring monthly period for which the Service is invoiced.

2.The Service

TIMEFLOW is a subscription platform for logging, approving, and reporting professional work hours across clients and projects, aimed at consultancies, agencies, and other multi-client service businesses. The Service is offered on a Standard and a Pro plan; the features, usage limits, and price of each plan are those published on our pricing page or communicated at checkout at the time of purchase, and may change as described in Section 5.

NUXO may add, modify, or discontinue features of the Service at its reasonable discretion, provided this does not materially reduce the core functionality Customer is actively paying for without reasonable prior notice.

3.Account and eligibility

• You must be at least 18 years old and have the authority to bind the business or organization you represent to these Terms.
• You must provide accurate, current registration and billing information and keep it up to date.
• You are responsible for the confidentiality of your credentials and for all activity that occurs under your Account. Notify us immediately at soporte@nuxoagency.com if you suspect unauthorized access.
• The administrator who creates the Account is responsible for granting, restricting, and revoking access for the Users within it (managers, employees/consultants), including which clients/projects each User may see, where the Service provides that control.

4.Plans, pricing, and billing

• Recurring fees. The Service is billed in advance, on a monthly Billing Cycle, through our payment processor, Stripe. By subscribing, you authorize NUXO (via Stripe) to charge the payment method on file for each Billing Cycle until the subscription is cancelled.
• Introductory/promotional pricing. Any launch price, promotional price, or discount code (including single-use codes such as one applied at signup) applies only for the period stated when it was offered — typically the first three (3) Billing Cycles unless stated otherwise — after which billing automatically continues at the then-current regular price for the plan, without further action required from you. We will email the administrator at least fifteen (15) days before the first charge at the regular price.
• Setup fee. Where applicable (e.g., "Pro + Setup"), the one-time setup fee is charged once, at purchase, and is non-refundable once onboarding has begun.
• Additional seats. Usage beyond the active-user limit included in a plan is billed per additional seat at the rate published for that plan.
• Taxes. Displayed prices may not include applicable taxes (e.g., VAT/IVA, sales tax). Where required by law, applicable taxes will be added at checkout or invoiced separately; you are responsible for any taxes owed on your purchase.
• Price changes. NUXO may change the regular price of a plan going forward. We will notify the administrator by email at least thirty (30) days before a price change takes effect; the new price applies from your next Billing Cycle after that notice period. Continuing to use the Service after a price change takes effect constitutes acceptance of the new price.
• Failed or late payment. If a charge fails, we will attempt to notify you and may retry the charge. If payment is not resolved within a reasonable grace period, we may suspend access to the Service until the outstanding balance is paid, without prejudice to our right to terminate under Section 5.
• No refunds. Except as expressly stated in these Terms or required by applicable law, fees already charged for a Billing Cycle or for the setup fee are non-refundable, including where you cancel or delete your Account partway through a Billing Cycle.

5.Term, cancellation, and termination

5.1 Term and cancellation by Customer

The subscription runs on a month-to-month basis with no minimum commitment period. You may cancel by writing to soporte@nuxoagency.com. Cancellation stops future billing and takes effect at the end of the Billing Cycle in progress; as stated in Section 4, no partial-period refunds are issued.

Cancelling does not, by itself, delete your Customer Data. When a subscription is cancelled or suspended for non-payment, access to the Account is paused but Customer Data is not automatically erased. Customer Data is only permanently deleted (a) through the self-service "Delete account" action described below, (b) at Customer's written request, or (c) as otherwise described in our Privacy Policy.

5.2 Termination by NUXO

We may suspend or terminate your access to the Service, in whole or in part, with notice where reasonably practicable, if:

• payment remains unresolved after the grace period described in Section 4;
• you materially breach these Terms and do not cure the breach within a reasonable period after notice (or immediately, for breaches that cannot reasonably be cured);
• we reasonably believe your use of the Service is fraudulent, illegal, or poses a security risk to the Service or other customers; or
• we discontinue the Service generally, in which case we will provide at least sixty (60) days' advance notice where reasonably possible.

Where NUXO terminates an Account for reasons other than fraud, illegality, or a security risk, we will provide a reasonable window — at least fifteen (15) days — for Customer to export its Customer Data before it is deleted.

6.Your data

• Ownership. Customer Data belongs to Customer. NUXO does not sell Customer Data and does not use it for any purpose other than providing, maintaining, and improving the Service, as further described in our Privacy Policy.
• Your responsibility for content. You are solely responsible for the accuracy, legality, and appropriateness of the data you and your Users enter into the Service, including personal data about your own employees or contractors, and for having any legal basis or consents required to process that data through the Service.
• Security. NUXO applies reasonable technical and organizational security measures (encryption in transit, per-tenant database isolation, role-based access control, automated backups) to protect Customer Data, but — as disclosed in Section 9 — no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
• No AI training. NUXO does not use Customer Data to train NUXO's own general-purpose AI/machine-learning models or those of any third party.
• Deletion. Customer Data is deleted upon Account deletion as described in Section 5, and otherwise handled as described in our Privacy Policy.

7.Intellectual property

• The Service — including its software, source code, design, brand, trademarks ("NUXO," "TIMEFLOW," and related logos), and documentation — is and remains the exclusive property of NUXO and its licensors. These Terms do not transfer any intellectual property rights to Customer.
• NUXO grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service for Customer's internal business purposes during the term of the subscription, subject to these Terms.
• Customer retains all rights to Customer Data. Customer grants NUXO a limited license to host, process, and display Customer Data solely to provide the Service.
• If Customer provides feedback or suggestions about the Service, NUXO may use them to improve the Service without any obligation or compensation to Customer.

8.Acceptable use

You agree not to, and not to permit your Users to:

• use the Service for any unlawful purpose or in violation of any applicable law or third-party right;
• reverse-engineer, decompile, or attempt to derive the source code of the Service, except where applicable law expressly permits it;
• resell, sublicense, white-label, or otherwise make the Service available to third parties outside your own organization without NUXO's prior written consent;
• attempt to circumvent plan limits (e.g., active-user counts) other than through the additional-seat billing described in Section 4;
• probe, scan, or attempt to breach the security or authentication of the Service, or interfere with its normal operation or that of other tenants; or
• upload content that is illegal, infringes third-party rights, or contains malicious code.

Breach of this Section is a material breach for purposes of Section 5.2.

9.Warranties and disclaimer

The Service is provided "as is" and "as available." Except as expressly stated in these Terms, NUXO makes no warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. NUXO does not warrant that the Service will be uninterrupted, error-free, or available at all times, and does not commit to any specific uptime or service level unless separately agreed in writing.

10.Limitation of liability

To the maximum extent permitted by applicable law: NUXO's total aggregate liability to Customer arising out of or related to these Terms or the Service, under any theory of liability, is limited to the fees actually paid by Customer to NUXO in the three (3) months immediately preceding the event giving rise to the claim. In no event will NUXO be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, or data, even if advised of the possibility of such damages.

Nothing in this Section limits liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or fraud.

11.Indemnification

You agree to indemnify and hold NUXO harmless from any third-party claim, liability, damage, or expense (including reasonable attorneys' fees) arising from: (a) Customer Data or your use of the Service in violation of these Terms or applicable law; (b) your infringement of a third party's rights; or (c) a dispute between you and your own employees, clients, or Users related to hours, approvals, or payments recorded in the Service.

12.Confidentiality

Each party will protect the other's non-public business and technical information disclosed in connection with these Terms with the same degree of care it uses for its own confidential information (and no less than reasonable care), and will use it only to perform its obligations under these Terms.

13.Changes to these Terms

NUXO may update these Terms from time to time. For material changes, we will notify the administrator by email and/or a notice within the Service at least fifteen (15) days before the change takes effect. Continuing to use the Service after that date constitutes acceptance of the updated Terms; if you do not agree, your remedy is to cancel before the change takes effect, as described in Section 5.

14.Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. Both parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida for any dispute arising out of or relating to these Terms or the Service, and waive any objection to that venue on grounds of inconvenient forum.

15.General provisions

• Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (e.g., internet or infrastructure outages, natural disasters, acts of government).
• Assignment. You may not assign these Terms without NUXO's prior written consent. NUXO may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
• No waiver. A party's failure to enforce a provision is not a waiver of its right to do so later.
• No agency. NUXO and Customer are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
• No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than NUXO and Customer.
• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire and exclusive agreement between the parties regarding the Service and supersede any prior or contemporaneous discussions, understandings, or agreements on the subject. Any terms or conditions Customer includes in a purchase order, invoice, procurement portal, or similar document are void and do not apply to the Service, even if NUXO does not expressly object to them, unless a separate written agreement signed by both parties expressly states otherwise.
• Notices. We may send legal notices to the email address associated with your Account's administrator. You should keep that address current.

16.Contact